See our Checklist Page for more information on our cleaning services.
See our Checklist Page for more information on our cleaning services.
Professional turnover cleaning services available for Property Managers and Operators with 10+ properties. Contact us for an estimate at [email protected] or call (980) 655-3755.
We’re dedicated to making your move as seamless as possible! Our comprehensive cleaning service ensures your home or apartment is spotless. For details, view our Cleaning Checklist. Please ensure the property is empty before our team arrives, with no other workers present, and has running water and electricity. This allows our cleaners to perform at their best.
Our services include sweeping, mopping, and vacuuming floors, disinfecting bathrooms, kitchens, and laundry rooms, and cleaning and dusting bedrooms, living rooms, and dining rooms. Additional rooms like finished basements, gyms, home offices, family rooms, and dens, as well as cleaning interior windows, are available as add-ons. The Move-in/Move-out cleaning option includes cleaning the inside of the fridge and cabinets (must be emptied), the inside of the oven, and a thorough cleaning of the stovetop and hood. These can be selected on the booking form either as Move-in/Move-out cleaning or à la carte. The Bathroom Deep Clean option is available if the bathrooms need extra attention due to their condition. Only one appliance is included in the service; additional appliances can be added as an extra service.
For a complete list of what’s included and the items we do not clean for our team’s safety, please refer to our Cleaning Checklist.
Post-construction or renovation cleaning targets the removal of sheetrock dust and sawdust.
Our services include sweeping, mopping, and vacuuming floors, disinfecting bathrooms, kitchens, and laundry rooms, and cleaning and dusting bedrooms, living rooms, and dining rooms. Additional rooms such as finished basements, gyms, home offices, family rooms, and dens are considered add-on services. Cleaning interior windows is also an add-on service.
This includes cleaning the inside of the fridge and cabinets (must be emptied), the inside of the oven, and a deep clean of the stovetop and hood. To book this service, contact us at [email protected] or call (980) -655-3755.
Professional cleaning services for commercial offices, medical facilities, cafes, schools, stores, and more. For an estimated quote, email [email protected] or call (980) 655-3755. Pricing is based on hourly rate and square footage.
Our Nu Cleaning Co team of professional organizers is here to assist you with sorting, decluttering, and organizing your spaces. We handle closets, kitchen cabinets, pantries, fridges, linen closets, bedroom cabinets, home offices, playrooms, family rooms, bathroom cabinets, and more.
Our organizers create and implement strategies to keep your space orderly. We focus on enhancing functionality while adding an aesthetic that reflects your style.
Move the What’s not Included Q&A to under this section
If we encounter these conditions upon arrival, your appointment will be canceled with a full charge cancellation fee.
All of our cleaners are interviewed and pass a detailed criminal and background check. Only about 10% of the people who apply end up working as a Nu Cleaning team member.
Yes, all our cleaning technicians are fully insured for your peace of mind. Your property and belongings are protected in the unlikely event of any accidents or damages. Our cleaning technicians uphold the highest standards of cleanliness and professionalism.
Yes! Your security is of utmost importance to us, and we are dedicated to maintaining the highest standards of protection for your information. Our booking page is safeguarded by extended validation SSL encryption. Our booking form is equipped with a layer of 256-bit security to further protect your data. Credit card transactions are securely processed by Stripe, utilizing their 256-bit security protocol. We do not store credit card numbers in our system; only a token is retained, allowing us to process charges securely.
While our housekeepers consistently exercise caution to respect your home and personal belongings, accidents may occur on rare occasions. If you have any sentimental or valuable items that you deem irreplaceable, we kindly ask you to set them aside in a secure location before your scheduled service. Should you return home to find any unexpected issues, please reach out to us via email at [email protected].
Your health and safety are our top priorities. If preferred, our team will wear masks, and gloves during every cleaning appointment. Please inform us accordingly.
The answer is already on the website
Scheduling a cleaning appointment is easy! You can book online through our website, give us a call, or send us an email. Our friendly customer service team will assist you in finding a convenient time slot that fits your schedule.
Happily serving the Charlotte Metro area, Ballantyne, Matthews, Pineville, Waxhaw, Weddington, Harrisburg, and Concord. If your home is outside of these areas, please contact us and we will do our best to accommodate you.
We use high-quality, eco-friendly cleaning products that are safe for you, your family, and your pets. If you have specific preferences or allergies, please let us know, and we’ll accommodate your needs.
For your first service, we suggest booking a Deep Clean so our team can get your home in tip-top shape. Then a Crown Clean every 2-3 weeks will keep your home looking great. For more information, take a look at our services page to see what service best suits your cleaning needs.
No, we bring all the necessary cleaning equipment and supplies with us. You don’t have to worry about a thing—we’ll arrive fully equipped to tackle the job efficiently.
Yes! If you prefer to have your own cleaning supplies, products, and equipment used, please provide that information in the comments section on the booking page.
We offer both one-time and recurring cleaning services to accommodate your needs. Whether you need a deep clean before a special event or regular, weekly, quarterly, or monthly maintenance, we’ve got you covered. Contact our office and let us customize a package that’s right for you!
Certainly! You’ll find additional services available on our booking page. If you don’t see the specific service you’d like to add, feel free to include that information in the comments section on the booking page. We’ll consider your request and do our best to accommodate your needs.
Due to the extra time, effort, and additional cleaning product, we typically charge a heavy-duty fee for homes where excessive cleaning is needed. Inform us of the need for a heavy-duty clean upon booking. If upon arrival we find excessive cleaning is required, we will include an additional fee to your booking, in addition to the original deep cleaning fee.
Yes! We tailor our cleaning plans to meet the unique needs and preferences of each client. Whether you require daily, weekly, or monthly cleanings, we’ll create a customized plan that works for you.
Absolutely! We understand that every home is unique, and we’re happy to tailor our services to your preferences. Just let us know which tasks you’d like us to prioritize or avoid, and we’ll customize our cleaning checklist accordingly.
Certainly! We provide various add-on services such as refrigerator and oven cleaning, laundry, and more. You can select from the add-on options during the booking process. You can provide “special instructions” for additional details or requests. Click here to access our booking form and explore our add-on services in more detail.
We strive to maintain consistency by assigning the same cleaners to each job. However, in cases of emergency or illness, another technician will be assigned, ensuring the same level of quality.
Absolutely! We understand that every home is unique, and we’re happy to tailor our services to your preferences. Just let us know which tasks you’d like us to prioritize or avoid, and we’ll customize our cleaning checklist accordingly.
We respectfully request that you keep any dogs in your household away from our housekeepers while they are cleaning your home (preferably by kenneling or removing them from the premises). While you may allow your cats to roam freely, it is advisable to confine them behind closed doors if they tend to attempt escape. If an unsecured pet impedes our housekeepers from cleaning your home, they will be unable to complete the service.
We apply a pet fee of $30 per pet to cover the cleaning of pet fur, food, and stains/spots caused by your pet. This fee also includes the replacement of vacuum filters and cleaning of our equipment to prevent allergen transfer to other clients. Should we discover a pet upon arrival that was not disclosed beforehand, we reserve the right to add a pet cleaning to the service.
The payment method on file is charged upon completion of the service. Cancel within 48 hours before your cleaning and receive a full refund. Cancel after 48 hours and there’s a 50% charge. This cancellation policy supports our housekeeping team’s wages and provides stability to our employees. Please allow 3-5 business days for bank processing times.
We want you to be satisfied with our cleaning services. Should the cleaning service not meet your expectations, please contact us within 24 hours, and we’ll promptly address any issues and come out to re-clean the troubled areas free of charge.
We understand that life can be unpredictable. If you need to reschedule or cancel your cleaning appointment, please notify us at least 48 hours in advance, and we’ll be happy to accommodate your request.
Certainly! You can easily apply your coupon or gift card code during the booking process by entering it into the designated field on the booking form. Once entered, your final price will be adjusted automatically to reflect the balance on your coupon. Additionally, you can always check the balance on your gift cards by logging into your account at any time.
Yes, we offer discounts on recurring services, senior citizen and veteran cleaning. Book one of the frequency options below and after your first service and you’ll save on every subsequent cleaning!
Weekly – 20% off
Every 2 Weeks* – 15% off *our most popular option!
Monthly – 10% off
Our system automatically processes payment using your default payment method upon completion of services. In the event of a payment failure, the system will make additional attempts to charge the card on file. If there are any issues with the payment, we’ll notify you.
The cost of our cleaning services depends on factors such as the size of your home, the frequency of cleaning, and any additional services you may require. We offer transparent pricing and can provide you with a customized quote based on your specific needs.
Yes. In instances where we are required to pay for parking, this fee is added to the total for your cleaning
We make booking your cleaning appointment easy! To book your appointment click BOOK NOW and complete the booking form. You can also contact us via telephone at 980-655-3755 to book your appointment.
To create a Nu Cleaning Co account, simply book a service, and an account will be automatically generated for you. From there, you can set up your account by choosing a password, and you’re all set to get started.
You will then be prompted to sign in using the email address and password you created.
Log into your account and update your card on file. Your new card will automatically be noted as your default card.
You can submit a password change request on the customer login page https://nucleaningco.convertlabs.io/
Log into your account and update your card on file. Your new card will automatically be noted as your default card
We would greatly appreciate it if all items are picked up from the floors (toys, clothes, shoes, etc.), all personal items are removed from kitchen countertops, bathroom vanities, and shower ledges, and no dishes are in the kitchen sink unless included in your cleaning.
We provide a 1-hour arrival window for our services. Please note that we schedule deep cleans and move-in/move-out cleans only in the morning due to the extended time required for these services.
Nope! You don’t need to be present while your team provides your cleaning service. Most customers prefer to leave while their services are being completed. While you do not need to be present for the housekeeper to work their magic, you will need to provide us with access to the property.
After your home is cleaned by Nu Cleaning Co, our team will conduct a mandatory inspection with you. We recommend referencing our cleaning checklist during this walk-through and notifying the team of any overlooked areas. If you are dissatisfied and report it during this inspection, we will perform a complimentary re-clean.
We allocate a maximum time limit to complete the checklist of tasks based on factors such as your home’s size, the chosen cleaning package, and the number of housekeepers assigned (occasionally working in teams of two). While we endeavor to accomplish all tasks on the list, this depends on your home’s condition within the service time frame.
If you will not be home upon our cleaner’s arrival, please keep us informed about gate or door codes, smart locks, and lockboxes by leaving a note when scheduling your services. Each customer is responsible for ensuring that our cleaners have access to their home. It’s important to respond to any texts we send requesting access information or to include access instructions in your booking notes. If your housekeeper is unable
Tips are not expected, but they are greatly appreciated. You can tip the housekeeper on the day of the service, upon completion of the cleaning.
It’s important to inspect your home for any lost or damaged property and promptly inform us. We will take immediate steps to address the matter, including repairing or replacing any items that may have been lost or damaged during the cleaning process.”